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Frequently Asked Questions

Online Account Information

I forgot my username and password. How do I retrieve it?

  • Remember that your username and password are case sensitive. Click here to submit an online request to receive an email with your username and password. If you still have problems, please contact us for help.

How do I change my contact information or username and/or password?

  • First, log in to your Liver Life Walk Participant Center using your username and password. Once logged in you will see a link at the top of the page called "Profile," select this link.  Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made immediately to your account. There is no need to sign in again.

How do I unsubscribe from receiving email?

  • Toward the bottom of each email message there is a link stating, "Click Here to Unsubscribe." Click this link and follow the instructions given to unsubscribe.

 

Online Transactions

Is my information secure?

  • The American Liver Foundation has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. There is also an encryption engine installed on our database server so your data is securely stored.

How is my credit card information handled?

  • Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

 

Online Fundraising

What is a Personal Page?

  • A Personal Page is an online fundraising tool for you to use when asking friends, family and co-workers to join your team or make a donation. Once you sign up for an event online, by default, you will have a Personal Page created for you. You have the option of personalizing this page by going to your Liver Life Walk Participant Center and selecting the "Personal Page" button along the gray navigation bar in the middle of the screen. You will be able to customize images, text, and the color of your page layout.

By default I have a personal page; do I have to update it?

  • A compelling Personal Page attracts and engages your supporters. While you can spread the word using customized email solicitations, your Personal Page can be your own creative expression of your commitment to our cause. Customize your page by utilizing text, photo and social media to their fullest advantage.

Can I cut and paste content into my Personal Page?

  • Yes you can cut and paste content into your Personal Page. However, do not paste content in directly from Microsoft Word. Save your text as a plain-text file, using a program such as Notepad, WordPad or another plain text editor.

What size photo can I upload into my Personal Page?

  • The photo file size limit is 4MB.

How do I change my personal fundraising goal?

  • First, you will need to log in to your Liver Life Walk Participant Center. On middle of your screen in the Progress Bar, select the “Change” button under your current goal. Enter your new goal and select “Submit” to save.

How do I change my team name, team division or team goal?

  • Only the Team Captain has the ability to change the team name, team division or team goal. The Team Captain will need to log in to their Liver Life Walk Participant Center and click the "Team Page" button on the top right to update the team page, name, photo, company, division and team recruitment goal. To update the team fundraising goal, select the “Progress” button on the top, then select the “Team” button on the right. Now, select the “Change” button under the Team Goal. Enter your new goal and select “Submit” to save.

How can I see who has donated to me?

  • Log in to your Liver Life Walk Participant Center. Click on "Progress;" this will allow you to view your donation history including donor list and corresponding donation amounts.

How can I see who is on my team?

  • Log in to your Liver Life Walk Participant Center. Click on "Team Roster" on the right, which will allow you to view your team roster.

I'm a team captain, how do I update the message to my team?

  • In your Liver Life Walk Participant Center, click the “Edit” button in the "Message from Your Team Captain" box. Type the message you would like to share with your teammates and select Save.

What is the difference between making my Personal Page private or public?

  • By default, a Personal Page is Public, meaning your name will appear in the participant search list. Anyone accessing the site will be able to support you. Setting your Personal Page to Private means your name will not appear in the participant search list. Only people you invite by giving them your Personal Page URL will be able to support you.

How do I create a unique Personal Page URL?

  • Log in to your Liver Life Walk Participant Center and select "Personal Page" button along the gray navigation bar. Then select the “Content” button on the right. In the Personal Page URL and Settings area, click “Edit." Type the text you want to use (such as your name or nickname). You may use letters and numbers as well as the period (.), dash (-), and underscore (_) characters. To avoid problems, do not leave any spaces. Example: http://go.liverfoundation.org/goto/yourname Click “Save." The edit fields close as the “The shortcut was updated successfully” message appears and the new URL displays.

How do I add my Personal Page URL to an email I sent from the Participant Center?

  • When you send an email to your contacts from the Liver Life Walk Participant Center, a link to your Personal Page is automatically included at the bottom of the email. You do not need to include the URL for your Personal Page in the message you compose.

 

Offline Fundraising

How can I enter OFFLINE gifts into my online Donation History & Thermometer?

  • All offline donations should be sent to your local American Liver Foundation Division office. Be sure to convert all cash into check or money order first. Once received, the ALF staff will enter the gift into the Convio system and the amount will be reflected on your personal page thermometer.

Where can I find a receipt to print and give to donors who made a cash donation?

  • If you need to give a receipt for a cash donation, please print, cut and complete a LLW Donation Cash Receipt, which can be downloaded from your Liver Life Walk Participant Center.