I forgot my username and password. How do I
Remember that your username and password are
case sensitive. Click
here to submit an online request to receive an email with your username and
password. If you still have problems, please contact us for help.
How do I change my contact information or username
First, log in to your Liver
Life Walk Participant Center using your username and password. Once logged
in you will see a link at the top of the page called "Profile,"
select this link. Once in your profile,
you will be able to change your contact information, email address, username
and password. All changes will be made immediately to your account. There is no
need to sign in again.
How do I unsubscribe from receiving email?
Toward the bottom of each email message there
is a link stating, "Click Here to Unsubscribe." Click this link and
follow the instructions given to unsubscribe.
Is my information secure?
The American Liver Foundation has made every
effort to protect your information. We use industry-standard SSL encryption
techniques to make sure your credit card information, passwords and personal
information travel securely over the Internet. There is also an encryption
engine installed on our database server so your data is securely stored.
How is my credit card information handled?
Credit card information is not stored in our
database. During the donation process, we send your credit card information to
an online processing terminal using a secure connection. The information passed
back is an approval or denial for the credit card donation.
What is a Personal Page?
A Personal Page is an online fundraising tool
for you to use when asking friends, family and co-workers to join your team or
make a donation. Once you sign up for an event online, by default, you will
have a Personal Page created for you. You have the option of personalizing this
page by going to your Liver
Life Walk Participant Center and selecting the "Personal Page" button along
the gray navigation bar in the middle of the screen. You will be able to
customize images, text, and the color of your page layout.
By default I have a personal page; do I have to update
A compelling Personal Page attracts and engages
your supporters. While you can spread the word using customized email
solicitations, your Personal Page can be your own creative expression of your
commitment to our cause. Customize your page by utilizing text, photo and
social media to their fullest advantage.
Can I cut and paste content into my Personal Page?
Yes you can cut and paste content into your
Personal Page. However, do not paste
content in directly from Microsoft Word. Save your text as a plain-text file, using a
program such as Notepad, WordPad or another plain text editor.
What size photo can I upload into my Personal Page?
The photo file size limit is 4MB.
How do I change my personal fundraising goal?
you will need to log in to your Liver
Life Walk Participant Center. On middle of your screen in the Progress Bar,
select the “Change” button under your current goal. Enter your new goal and select
“Submit” to save.
How do I change my team name, team division or team
Team Captain has the ability to change the team name, team division or team
goal. The Team Captain will need to log in to their Liver
Life Walk Participant Center and click the "Team Page" button on
the top right to update the team page, name,
photo, company, division and team recruitment goal. To update the team fundraising
goal, select the “Progress” button on the top, then select the “Team” button on
the right. Now, select the “Change” button under the Team Goal. Enter your new
goal and select “Submit” to save.
How can I see who has donated to me?
Log in to
Life Walk Participant Center. Click on "Progress;" this will
allow you to view your donation history including donor list and corresponding
How can I see who is on my team?
Log in to
Life Walk Participant Center. Click on "Team Roster" on the
right, which will allow you to view your team roster.
I'm a team
captain, how do I update the message to my team?
In your Liver
Life Walk Participant Center, click the “Edit” button in the "Message from
Your Team Captain" box. Type the message you would like to share with your
teammates and select Save.
What is the difference between making my Personal
Page private or public?
default, a Personal Page is Public, meaning your name will appear in the
participant search list. Anyone accessing the site will be able to support you.
Setting your Personal Page to Private means your name will not appear in the participant search
list. Only people you invite by giving them your Personal Page URL will be able
to support you.
How do I create a unique Personal Page URL?
to your Liver
Life Walk Participant Center
and select "Personal Page" button along the gray navigation bar.
Then select the “Content” button on the right. In the Personal Page URL
and Settings area, click “Edit." Type the text you want to use (such
as your name or nickname). You may use letters and numbers as well as
period (.), dash (-), and underscore (_) characters. To avoid problems,
leave any spaces. Example: http://go.liverfoundation.org/goto/yourname
Click “Save." The edit fields close as the “The
shortcut was updated successfully” message appears and the new URL displays.
How do I add my Personal Page URL to an email I sent
from the Participant Center?
send an email to your contacts from the Liver
Life Walk Participant Center, a link to your Personal Page is automatically
included at the bottom of the email. You do not need to include the URL for
your Personal Page in the message you compose.
can I enter OFFLINE gifts into my online Donation History & Thermometer?
All offline donations should be sent to your
local American Liver Foundation Division office. Be sure to convert all cash
into check or money order first. Once received, the ALF staff will enter the
gift into the Convio system and the amount will be reflected on your personal
can I find a receipt to print and give to donors who made a cash donation?
If you need to give a receipt for a cash
donation, please print, cut and complete a LLW Donation Cash Receipt, which can
be downloaded from your Liver
Life Walk Participant Center.